How should I buy at La Marihuela?
Buying at www.lamarihuela.es is very simple. You just have to follow the following steps:
Choose the category and subcategory where the product(s) you want to buy is located.
View the product/s that interest you/n. Through a click you will get an enlargement of the photograph; Some products have multiple photos. You can also check its description, reference and price.
Select a product, the number of units and add the item to the basket. You can then choose to continue shopping or to process order.
If you want to continue buying, repeat the process. If you want to place an order, click on the button place an order to start the purchase process.
Enter all the information requested, shipping and billing address and make sure they are correct.
Select a payment method: Card, Paypal or Bank Transfer. The latter will only be possible if it is a national transfer within the Spanish State, otherwise you will not be able to opt for this payment method.
Confirm the order and proceed to the payment.
You will receive an email confirming your order.
How long will my order take to arrive?
If you live on the peninsula, the delivery period is 72 hours (working days) from the date the order is sent (during the state of alarm, the delivery period is 7 days).
For destinations such as the Canary Islands, the Balearic Islands, Ceuta and Melilla, consult firstname.lastname@example.org
How much is the shipping?
Shipping costs 5,90 euros, being free for purchases over 55 euros in Spain, except in the Balearic Islands and the Canary Islands.
In the Balearic Islands it costs 7,90 euros, being free for purchases over 55 euros.
In the Canary Islands it costs 30 euros. For purchases over 200 euros, contact us at email@example.com .
Do you manufacture custom products?
At La Marihuela we manufacture products for third parties. Whether you have your own formulation, or if you want us to develop a product from scratch, contact us at firstname.lastname@example.org , we will be happy to assist you.
How I can make sure I made my purchase?
Once your order has been placed, you will receive a confirmation email. If you do not receive it, contact email@example.com
Can I remove an item from my order?
Yes. From the shopping cart you can remove the items you do not want as long as you have not processed the order.
What should I do if I receive an incorrect item?
If on any occasion, by mistake, you receive an item that you have not ordered, contact firstname.lastname@example.org
In some cases, due to technical impossibility, La Marihuela reserves the right that the images shown in its products do not correspond to reality (for example, modification of the container or label, or differences between the photograph and the product due to artisanal products, since they are all different).
Ask us in case of doubt at our email email@example.com .
What form of payment can I use to make my purchase?
We have the following means of payment: Credit card, Bizum, Paypal and Bank Transfer. The latter will only be possible if it is a national transfer within the Spanish State, otherwise you will not be able to opt for this payment method.
For what reason can my credit card be rejected?
Your card may be declined for one of the following reasons:
- The card could be expired. Check that your card does not exceed the validity date.
- The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
- Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.
Is it safe to use my credit card on the web?
Yes, the data is transmitted in SSL encrypted form. The payment system will be made through the secure payment gateway.
Where I can get my order?
You can receive it at the address you choose (home, work, etc.) as the shipping address for your order or you can choose one of the local collection points available at the time.
How can I find out where my order is?
We will send you a tracking number to your email, if you do not receive it, you can contact our Customer Service department firstname.lastname@example.org
What should I do to give the item back?
To request a return you must write an email to email@example.com specifying the order number (which you will find in the order confirmation email) explaining the reason for the return.
If it is for justified cause, we will send a carrier in the following 24 hours or the period that you indicate.
The cost of returning without just cause must be assumed by the user.
What is the deadline to make a return?
For any return, you have a period of fourteen days from the completion of the order.
Do I have to pay anything for my return?
The return expense at www.lamarihuela.es without justified cause must be assumed by the user.
How will I receive my refund?
Once the return is approved and the item is received and reviewed, you will receive the amount in the same way in which you made your purchase.
When will I receive my refund?
After approving the return (the items must be in perfect condition and not have been opened or tampered with) you will receive a confirmation email indicating the amount that will be credited to your account (in the same payment method you used to pay) within a period of time of 72 hours.
If you have problems with the return, contact us at firstname.lastname@example.org and we will solve the problem as soon as possible.
La Marihuela reserves the right to reject returns communicated or sent after the deadline, or items that are not in the same conditions in which they were received.